FAQ

Yes, we provide discreet shipping for all orders. Our packaging is designed to ensure that your privacy is protected, and we take great care to ensure that our products are shipped in a manner that is both secure and confidential. We understand the importance of maintaining your privacy, and we take every step necessary to ensure that your order is shipped discreetly and safely.

We accept various methods of payment to make your shopping experience as convenient and hassle-free as possible. Currently, we accepts most major credit and debit cards, including Visa, Mastercard, and American Express. If you have any questions or concerns regarding payment options, please feel free to contact our customer service team for further assistance. 

 The time it takes for your package to arrive depends on several factors, including your location and the shipping method you choose at checkout. We typically ship our seeds within a business day or two, and they should arrive within 3-7 business days depending on your location. Please note that while we do our best to ensure that your package arrives promptly, shipping times may be affected by factors outside of our control.

For clones, please note that it takes approximately 3 weeks to process and ship out your order. Once your order has been shipped, delivery typically takes 2 business days. If you have any questions or concerns regarding the status of your order, please feel free to contact our customer service team for further assistance.

 In the rare event that an item you have ordered is out of stock, we will notify you as soon as possible to discuss your options. We may be able to offer you a similar product as a replacement, or we can issue you a refund for the out-of-stock item. Our goal is to provide you with the best possible shopping experience, and we apologize for any inconvenience this may cause. If you have any questions or concerns about the availability of a particular product, please feel free to contact our customer service team for further assistance. 

 If you received an incorrect or damaged item, please contact our customer service team immediately at info@seedsandclones.com. We will work with you to resolve the issue as quickly and efficiently as possible. Depending on the situation, we may be able to issue you a refund or send a replacement item. In order to help us address the issue, please provide us with your order number and a description of the problem you are experiencing. We strive to provide the best possible shopping experience, and we apologize for any inconvenience caused by an incorrect or damaged item. 

We take great care to ensure that our clones are healthy and strong before they are shipped to you. To achieve this, we use a low EC mix of 5.5 pH General Hydroponics brand nutrients to soak our cubes. This nutrient mix provides the essential elements needed to promote healthy growth and development in our clones. We are committed to providing our customers with the highest quality products and services, and we believe that our careful attention to detail is reflected in the quality of our clones.