FAQ
How can I pay?
We offer a variety of convenient payment options to suit your needs. You can use major credit and debit cards like Visa and Mastercard, or explore alternative methods like Cointopay for cryptocurrency payments. We also accept traditional methods including cash, cashier’s checks, and money orders. For more details about our payment options or if you have any questions, please don’t hesitate to contact our customer support team at info@seedsandclones.com .
Do you offer discreet shipping?
Certainly, we ensure complete discretion in all our deliveries. Your privacy is of utmost importance to us, so we use plain packaging for all shipments to maintain confidentiality. Each order is handled with care to ensure secure and discreet delivery.
When will my items arrive?
We have various shipping timelines to get your plants to you as quickly as possible!
- Unrooted Cuttings: Arrive within 3-5 business days.
- Rooted Peat Pellets: Arrive in 3 weeks.
- 3.5″ Coco Pots: Arrive in 5 weeks.
- Buds & Roses clones: Arrive in up to 3 weeks, but usually faster.
- Seed Packs: Shipped within 2-3 business days, with backordered seeds shipping upon arrival to us.
Please remember:
Shipping times may vary depending on your location and the chosen shipping method at checkout.
While we strive for prompt delivery, unforeseen circumstances can occasionally affect arrival dates.
What do I do if I receive an incorrect or damaged item?
In case you receive an item that is incorrect or damaged, please contact our customer support immediately at info@seedsandclones.com. We are dedicated to quickly resolving any concerns. Depending on the situation, we may offer a refund or send a replacement. For a faster resolution, kindly provide your order number and a description of the issue. Our goal is to ensure your complete satisfaction with every purchase.
What if my item is out of stock?
There may be times when an item you ordered is out of stock. If this happens, we will notify you quickly to explore other options. You can choose a similar product as a replacement, or we can issue a refund for the unavailable item. We apologize for any inconvenience and strive to provide a seamless shopping experience. For any questions about product availability, feel free to contact our customer service team for assistance.
